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Answer Upon - Online Billing: To Suppress or Not To Suppress?
The most important advice I can offer the candidate is: that the vast majority of jobs are found and secured via referral and networking. In other words - talk to everyone you know about your job search. Don't keep it a secret. You never know who might know of an appropriate job opening or who might have a personal friend that knows someone who is hiring. And don't forget your past professional associates.During this time of job searching, you have now become a salesperson. Someone once said: "If you were arrested and brought to trial for being a salesperson, would there be enough evidence to convict you?" Remember, there are thousands o
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option sim
As much as you are yearning for career-change, and as much as the trends actually favor it, just contemplating a shift is a glittering invitation to four emotional stalkers who love nothing better than to play a nasty game of team-tag at your personal expense. When you unmask these bandits -- even a little -- they begin to lose their emotional charge – leaving you free to more fully explore the opportunities to re-invent yourself.Stalker # 1: The Devil You Know. Just imagine that you’re headed for work. You’re at the station, briefcase and newspaper in hand, waiting in a narrow sea of gray look-alikes to catch the 6:10 train. Or, jailed in you
1. Decrease in postage from paper suppression
2. Decrease in the number of calls to a customer service organization
3. Decrease in the number of days a sale remains outstanding.
In this article we will explore how to effectively use online billing to decrease the dollars spent on paper and postage.
In order to save on paper and postage you must encourage the customer to decline receiving a paper bill. Some companies rightly ask the question, “Can we legally suppress paper?” A good question and one in which you should ask the attorney on staff; however, in most instances you can safely say yes, as long as the customer has a choice; however, how that choice is presented will determine how much money the company saves on paper and postage.
Following are the different category of choices:
Either Or Would you like… Call Customer Service More Money Reward
The “either or” choice gives the customer a choice to either continue receiving a paper statement or enroll in e.billing, but not both. This choice is presented when the customer first click on the enroll button. A message comes to the forefront telling the customer that if they continue and enroll to receive an e.bill they will no longer receive a paper statement. The customer must then click the accept button in order to continue. When the customer clicks accept their bill is electronically marked and no longer printed.
Pros
This method is excellent for suppressing paper. Customers understand right up front that the paper will be suppressed. The most technologically savvy customers have no problem with this method.
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simp
Does oil and coffee mix? Well it certainly does for one small business in Needles, CA. They have a successful business now in a rather run-down and in economic decline town. Needles although in California is not doing to well these days, worse off in summer it can reach 117 degrees out their in the middle of no-where desert.Additionally there is not a lot of business to be had besides the I-40 traffic getting off the freeway for a quick bite to eat or traveling thru their town to go to the Casinos in Laughlin or near by Bull Head City, which has recreation areas and good economic growth.How can some businesses do so well in such run-down are
Following are the different category of choices:
Either Or Would you like… Call Customer Service More Money Reward
The “either or” choice gives the customer a choice to either continue receiving a paper statement or enroll in e.billing, but not both. This choice is presented when the customer first click on the enroll button. A message comes to the forefront telling the customer that if they continue and enroll to receive an e.bill they will no longer receive a paper statement. The customer must then click the accept button in order to continue. When the customer clicks accept their bill is electronically marked and no longer printed.
Pros
This method is excellent for suppressing paper. Customers understand right up front that the paper will be suppressed. The most technologically savvy customers have no problem with this method.
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option sim
All franchise companies have mandatory pre-sale disclosures to all buyers and in many states there are required disclosures for Business Opportunities, but not all states. The Federal Trade Commission (FTC) is proposing separating the “Franchise Rule” and have a special category for Business Opportunities and in these new proposed rules Business Opportunities no matter if their states has no disclosure rules would have to disclose certain information to all buyers.In the FTCs proposed rule making official report they have come up with what they believe will be fair to all consumer buyers of Business Opportunities (Biz Ops) and below is an excerpt;<
Pros
This method is excellent for suppressing paper. Customers understand right up front that the paper will be suppressed. The most technologically savvy customers have no problem with this method.
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option sim
In this day and age of computers, most people have some kind of knowledge of how this equipment works. Many workers or owners of small businesses even like to believe that they are technically savvy. Yes, they do possess the skills to setup a small network at home or get their computer working on the Internet, most of the time they just fiddle with it until it works, however small businesses cannot afford to rely on an employee with an interest in computers to setup their corporate network.What I have found in these non-professional networks are several flaws. Security of business data is non-existent or done incorrectly or the wrong solution is
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option sim
Its common knowledge that the best way to get free organic traffic is to rank well in search engines, and not just any search engines mind you, but major search engines. These internet juggernauts are the number one place where your free quality traffic will come from! This, however, also means that there is quite a lot of competition for the top spots in a search engines results. You’ll need an added advantage if you want to scale the ranks of this search engines, this is simply the key ingredients that a search engine uses to rank sites. Master that and you will dominate the search engines ranking. This article is going to give you a head start in your
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to another service. When using this type of negative campaign customers who want the paper will call with a not so sweet word or two for your customer service representative.
Pros
You get a high rate of adoption and save a ton of money.
Cons
A potential to upset the customer base, which if they are a low churn customer base then, no problem; however, if the customer base can jump ship quickly they will.
Adoption
High - you will see double digit adoption quickly and invoice processing costs will go down dramatically.
Reward
A reward makes the customer feel good and makes the company look good. Rewards can include prize drawings, cash giveaways, or money off the bill for a few months. Rewards are an excellent way to increase adoption and decrease costs.
Pros
Your adoption rate goes up at a pretty steady clip and your customers feel good about your company.
Cons
This will cost a little bit of money up front, but in the online billing world you have to “spend a little to save a lot.’ To suppress or not to suppress is a question that begs an answer. Use any of the above techniques to suppress and start saving invoice processing costs now.
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