Answer Upon - Internet and Businesses Online

The Extra Mile
I recently had an experience with a small business that reminded me of the power of "the extra mile" principle. The "extra mile principle" is the act of going above and beyond expectations; going out of your way to provide an uncommonly high level of service to another, whether a customer, a friend, a relative or even a stranger, not because you HAVE to, but because you WANT to.Here's what happened: I went in to a neighborhood mailing place called Mostly Mail to send out some packages on a Saturday. I arrived after the last mail pick-up had already been made for the day. But the owner of the store, an incredibly nice guy named Bill, volunteered to go the extra mile on my behalf. "No problem," he told me. "I'll make a special drop at the post office myself to make sure your packages get out in the mail today."Now he certainly didn't have to do it. I'm a relatively new cust

Elevator Pitches Are The Networking Equivalent Of Email Spam
Let's say the you are at a business networking function and a salesperson walks up to you and says the following:"Are you tired of the nitty-gritty chores involved with running your business? Need assistance with one of your projects? My company takes care of the work you would be so much better off delegating to the top business students in the country. Don't delay searching for answers when my company can be getting things done at no cost to you!”If this line was emailed to you, you would delete it because it is spam. But, someone is now speaking it to you at a business networking meeting. How do you delete his mouth? You can’t. So it goes in one ear and out the other. You walk away and try to avoid that person all night.Believe it or not, this line is a "top-rated" elevator pitch at elevator pitch website, yourelevatorpitch.com. It sounds like a canned sales pit

Understanding the process and options involved with registering an expiring domain can be a confusing task. How, Where, When?

This article will explain the basic steps to researching an expiring domain name, and the many different options (or should I say necessary steps to insure success).

The normal domain expiration process for .com .net

(domain deletion cycle):

Phase 1. Active Domain

A domain is registered for a time period of 1-10 years. During this time the domain owner has unrestricted use of the domain.

Phase 2. On-Hold

At the end of this time period, the registrant is required to pay a renewal fee to the registrar to continue to use the domain. If the domain is renewed go back to phase 1, if not the domain is placed in an onhold (on-hold) status for 1-45 days (each registrar has determines how long this period lasts). During this time, the registrant (owner of the domain) can still pay the renewal fee and continue to use his/her domain name. During this onhold period the domain resolves to the registrars website or does not resolve at all.

Phase 3. Redemption

After the 1-45 day onhold period, the domain then enters redemption status (RGP - Redemption grace period), which lasts for 30 days. During this time the registrant of the domain name has the option to pay a redemption penalty fee (redemption fees generally cost between $100-200 depending on the registrar) and renew the domain. If the domain owner renews the domain go back to phase 1. During this redemption period the domain resolves to the registrars website or does not resolve at all.

Phase 4. Pending Delete

After the domain completes the 30 day redemption period without being renewed, it then enters a 5 day pending delete period. During this the time the registrant no longer has the ability to renew the domain name. The domain will be released to the general public and be available for registration on the sixth day at 2pm eastern.

(This drop process does not hold true for exclusive backorders)

Domains are an ever changing industry. Over the last 2 years, many things have changed including many variations of the domain deletion process. The above mentioned process is the norm, but every day more and more registrars are starting to have exclusive drops.

An example of an exclusive drop: A domain is registered with Network Solutions. The registrant fails to renew the domain within 60 days of the expiration date. The domain is then auctioned off at snapnames.com (a domain auction site).

Each registrar has their own time frame for exclusive drops. Current registrars that are participating in exclusive drops are: network solutions, godaddy, wild west domains, blue razor, bulk register, dotster, and enom. Domains registered at network solutions or bulk register must be backordered at snapnames. Domains registered at godaddy, wild west domains, or blue razor must be backordered at godaddy or a wild west reseller such as domainut.com. Domains registered at dotster must be backordered at namewinner Domains registered at enom must be backordered at club drop (if at least on backorder is placed at the above services the domain will stay with the original registrar, if no backorder is placed, the domain will follow the normal drop process) A backorder is the process of signing up at a drop catching service and making a request to be the next owner of a domain. The prices at each drop catch service vary. Pool.com - Backorders start at $60. Pool uses a pay for performance business model. If pool does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain and pool catches it, you are awarded the domain for $60. If the expired domain was backordered by more than one person, the domain is then up for private auction. People that backordered the domain prior to Pool catching it are only allowed to bid in the auction. The auction lasts for 3 days. SnapNames.com - Backorders start at $60. Snapnames uses a pay for performance business model. If Snapnames does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain and snapnames catches it, you are awarded the domain for $60. If the expired domain was backordered by more than one person, the domain is then up for private auction. People that backordered the domain prior to snapnames catching it are only allowed to bid in the auction. The auction lasts for 3 days. Enom Club Drop - Backorder start price is optional$10 or $30. Enom uses a pay for performance business model. If enom does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain for $10 the domain then goes to public auction, but if you backordered it for $30 or more and enom catches it, you are awarded the domain. If the expired domain was backordered for $30 or more by more than one person, the domain is then up for private auction. The auction lasts for 3 days. Namewinner.com - Back

Managing People Problems
As a performance coach for a New York life insurance agency, I conducted weekly sessions with the management team to focus on increasing company productivity, retention, and profitability. At the first meeting, six of the seven senior managers were on time, and I asked these managers how they handle tardiness within the agency.“We are instructed to lock the door and begin the meeting,” one manager responded. I asked if locking the door increases productivity. “To be honest, we don’t look at it like that,” another manager replied, “we simply adhere to the company policy.”Tardiness, procrastination, gossip, absenteeism—common office problems are often the result of poor communication. Managers need to learn how to communicate, which is a complex issue because each person has a different, preferred style of communicating. What is the most effective method for resolving

o use his/her domain name. During this onhold period the domain resolves to the registrars website or does not resolve at all.

Phase 3. Redemption

Phase 4. Pending Delete

(This drop process does not hold true for exclusive backorders)

Read this Article if You are Self-Employed
Are you self-employed and perhaps run a small or medium sized business? Have you noticed that you end up taking your work home with you every night, where as other folks who are employed by another punch that time clock and are gone, completely gone, both in body and mind until they punch that clock again and report back to work? Even then you wonder where their mind really is as you look at the incompetence of some employees these days. Are they brain dead or what? Maybe or perhaps they just don’t give a damn and really some would say why should they? The self-employed person would say to that; “Well, because they promised to work hard in trade for that paycheck they get, that’s why!”For those who are self employed well they can certainly see the benefits of being employed by someone else. No worries, guaranteed paycheck, no risk and basically all they have to do is show up do

2pm eastern.

(This drop process does not hold true for exclusive backorders)

Hey, It's Your Attitude Man
In one of my first articles I talked about the Attitude required to be a Professional Customer Service Representative. There has been a growing clamor, if you will, about the state of Attitude in our Customer Service organizations.Last weeks post on that popular website and the response from the CEO of that company is really only the tip of the iceberg in Customer Service waters.It is the beginning of an ever growing serious problem that is going to be to be the focal point from boardroom to coffee house.How are we going to improve our Customer Service? And why is this now becoming such a large issue?Because we have a big lump of population that is going into retirement and taking all of their values with them. And it is creating a vacuum whereby all of the traditional set of skills that relate to taking care of the Customer is leaving with them. Among other

domainut.com. Domains registered at dotster must be backordered at namewinner Domains registered at enom must be backordered at club drop (if at least on backorder is placed at the above services the domain will stay with the original registrar, if no backorder is placed, the domain will follow the normal drop process) A backorder is the process of signing up at a drop catching service and making a request to be the next owner of a domain. The prices at each drop catch service vary. Pool.com - Backorders start at $60. Pool uses a pay for performance business model. If pool does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain and pool catches it, you are awarded the domain for $60. If the expired domain was backordered by more than one person, the domain is then up for private auction. People that backordered the domain prior to Pool catching it are only allowed to bid in the auction. The auction lasts for 3 days. SnapNames.com - Backorders start at $60. Snapnames uses a pay for performance business model. If Snapnames does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain and snapnames catches it, you are awarded the domain for $60. If the expired domain was backordered by more than one person, the domain is then up for private auction. People that backordered the domain prior to snapnames catching it are only allowed to bid in the auction. The auction lasts for 3 days. Enom Club Drop - Backorder start price is optional$10 or $30. Enom uses a pay for performance business model. If enom does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain for $10 the domain then goes to public auction, but if you backordered it for $30 or more and enom catches it, you are awarded the domain. If the expired domain was backordered for $30 or more by more than one person, the domain is then up for private auction. The auction lasts for 3 days. Namewinner.com - Bac

Avoiding Useless Confrontation
If you are like most people, it will not take long to encounter a situation where you feel slighted in one way or another by someone you are trying to do business with. When these situations arise, it is helpful to know how to approach the problem in a way that results in getting the results you want without throwing gasoline on the flames. With a careful choice of wording, you can turn a negative into a positive, and get the offending party to tumble over themselves to make things right.To illustrate this point, I will use a simple example of a situation I encountered recently in a fast food establishment. A friend of mine went to the counter and ordered a sandwich. He paid for the item, and went to a table in the dining room. When he looked at the sandwich, I saw him frown and hesitate to begin eating. I asked him what was wrong, and he told me the sandwich was not prepa

apnames uses a pay for performance business model. If Snapnames does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain and snapnames catches it, you are awarded the domain for $60. If the expired domain was backordered by more than one person, the domain is then up for private auction. People that backordered the domain prior to snapnames catching it are only allowed to bid in the auction. The auction lasts for 3 days. Enom Club Drop - Backorder start price is optional$10 or $30. Enom uses a pay for performance business model. If enom does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain for $10 the domain then goes to public auction, but if you backordered it for $30 or more and enom catches it, you are awarded the domain. If the expired domain was backordered for $30 or more by more than one person, the domain is then up for private auction. The auction lasts for 3 days. Namewinner.com - Backorders start at $30. Namewinner uses a pay for performance business model. If namewinner does not catch the domain when it expires then you are not charged. If you are the only person that backordered a domain and namewinner catches it, you are awarded the domain for $30. If the expired domain was backordered by more than one person, the domain is then up for private auction. People that backordered the domain prior to namewinner catching it are only allowed to bid in the auction. The auction lasts for 3 days. Godaddy.com or any Wild West Domains Reseller - $18.95 first come first served (only one person can place a backorder on any one expiring domain, if or when the domain expires and godaddy catches it, the backorder holder is awarded the domain.) It is always best to fully research an expiring domain name. There is no sure fire way of knowing if a domain will receive traffic, or how much a domain is worth. But by checking to see how many sites link to a domain (linkpop), how many people searched for the domain in the previous month (overture with extension), how many people searched for the terms that make up the domain in the previous month (overture without the extension), what the google pr is (google page rank), and what the domain was use for in the past (wayback archive), you can get a rough idea of how much traffic you should expect.

Once you have completely researched a domain, you should then decide if the domain is worth backordering at pool or snapname for $60, at enom or namewinner for $30, at godaddy or a wild west reseller for $18.95, or enom for $10. Remember to cover all your bases if an expiring domain is worth at least $60 to you, then backorder at all of the above services. If it is only worth $30, then backorder at any service that is $30 or cheaper (but remember someone else may backorder it at the $60 service, and then you have no chance at getting the expired domain, if you don't have a backorder placed at that service.)

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You should take a week to evaluate your Yellow Page program. Spend a few hours each day carefully giving it some thought. But do you know where to start and where to end? If not, you've come to the right place. Here's today's assignment.

A variety of software tools have come into existence for the management of knowledge. These tools generally provide features such as intranet, logged chat, search, FAQ lists, personalization, database maintenance and so on. All these supposedly help the process of knowledge sharing within an organization. The development of technology has resulted in facilities such as the Internet, search engines, group support systems, portals, data warehouses and the use of artificial intelligence techniques. This is very useful in managing large databases of knowledge and providing access to them from anywhere in the world. It is in this regard that software tools provide valuable assistance to knowledge management systems.

Pardon my enthusiasm, but a large part of your small business' success is somewhere else. Namely, out among the company's important external audiences. How they perceive you, and what they believe about you and your business, directly affect your chances of success. And that's because those perceptions usually lead to predictable behaviors, good or bad. So they're pretty important!

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