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    Introduction

    At first glance, VistaPrint’s business model seems absurd. They give away most of their products. Free. Seriously. It does sound scary, but there is a lot that small online businesses can learn from VistaPrint – which was a small online business itself, once. The challenge is to apply the principles on which VistaPrint relies to affect viral marketing and drive customer loyalty. VistaPrint has embedded itself in popular culture using a simple formula. Quite simply, VistaPrint gives away the basics and charges for the extras.

    VistaPrint Is Everywhere

    A customer of mine had business cards made – by VistaPrint – for nothing more than the cost of shipping. Her needs were simple; she did not even have her own logo to add to the cards. She simply used one of VistaPrint’s default designs. It met an immediate need, and the price was right. Over the weeks that followed, she saw her business card design – on a number of other people’s business cards!

    VistaPrint was everywhere . . .

    Not only did she see business cards from VistaPrint, she saw personal cards as well. Energetic professionals have eschewed the phone-number-on-the-napkin approach to social interaction, favoring a pre-printed alternative. This solution actually is quite clever. To exchange contact information in social situations, you traditionally have had two choices. You could scra

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    nce. The challenge is to apply the principles on which VistaPrint relies to affect viral marketing and drive customer loyalty. VistaPrint has embedded itself in popular culture using a simple formula. Quite simply, VistaPrint gives away the basics and charges for the extras.

    VistaPrint Is Everywhere

    A customer of mine had business cards made – by VistaPrint – for nothing more than the cost of shipping. Her needs were simple; she did not even have her own logo to add to the cards. She simply used one of VistaPrint’s default designs. It met an immediate need, and the price was right. Over the weeks that followed, she saw her business card design – on a number of other people’s business cards!

    VistaPrint was everywhere . . .

    Not only did she see business cards from VistaPrint, she saw personal cards as well. Energetic professionals have eschewed the phone-number-on-the-napkin approach to social interaction, favoring a pre-printed alternative. This solution actually is quite clever. To exchange contact information in social situations, you traditionally have had two choices. You could scr

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    i>VistaPrint Is Everywhere

    A customer of mine had business cards made – by VistaPrint – for nothing more than the cost of shipping. Her needs were simple; she did not even have her own logo to add to the cards. She simply used one of VistaPrint’s default designs. It met an immediate need, and the price was right. Over the weeks that followed, she saw her business card design – on a number of other people’s business cards!

    VistaPrint was everywhere . . .

    Not only did she see business cards from VistaPrint, she saw personal cards as well. Energetic professionals have eschewed the phone-number-on-the-napkin approach to social interaction, favoring a pre-printed alternative. This solution actually is quite clever. To exchange contact information in social situations, you traditionally have had two choices. You could scr

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    immediate need, and the price was right. Over the weeks that followed, she saw her business card design – on a number of other people’s business cards!

    VistaPrint was everywhere . . .

    Not only did she see business cards from VistaPrint, she saw personal cards as well. Energetic professionals have eschewed the phone-number-on-the-napkin approach to social interaction, favoring a pre-printed alternative. This solution actually is quite clever. To exchange contact information in social situations, you traditionally have had two choices. You could scr

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    ergetic professionals have eschewed the phone-number-on-the-napkin approach to social interaction, favoring a pre-printed alternative. This solution actually is quite clever. To exchange contact information in social situations, you traditionally have had two choices. You could scramble for a napkin, matchbook, or scrap of paper, ultimately risking the readability of your contact information. Alternatively, you could use a business card – which can be disconcerting; giving out professional information in a social setting can be uncomfortable.

    With social and professional uses, VistaPrint enters your life. Free “business” cards make VistaPrint an attractive solution, and their popularity, consequently, is not surprising. But, how do they generate income?

    The Extras Will Cost You

    While the business cards are free, the alternatives are limited. You can choose from a number of fonts, pre-defined logos, and layouts, but the choices are not sophisticated. Eventually, VistaPrint expects that you will want more. They tend to be correct; tastes evolve. Small businesses develop identities as they grow – identities that include logos and branding. Individuals crave distinction; they want to be unique. These are the routes VistaPrint takes to profitability. The fees are modest, but they accumulate quickly with a large, loyal customer base.

    Business cards represent only one of

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